Managing your account
Setting up your account and getting verified.
- Tips for getting started with Wise
- What is a Wise Account?
- Where can I use Wise?
- Guide to getting verified
- How does Wise verify my identity?
- How do I verify my address?
- How do I verify my country of residence?
- How to take a selfie with your ID for verification
- How do I confirm my identity with a photo of my ID and a live photo?
- How do I prove the source of income for my personal account?
- I don't have the documents you asked for
- My document wasn't good enough quality
- My document didn't have enough information on it
- Can I have more than one Wise account?
- What happens if I have a duplicate account?
- Getting verified in Brazil
- How we can help you when someone with a Wise account dies
- Can I set up a beneficiary for my account?
- What should I do if I get an 'invalid address' error?
- What is 2-step verification?
- How can I use a passkey?
- How do I add, change, or remove my 2-step verification settings?
- I didn't receive the 2-step verification code or notification
- Can I sign up with my Facebook, Google, or Apple account?
- I want to disconnect my social account
- How can I change or reset my password?
- How do I set up biometric authentication?
- Logging in from a new device
- I'm seeing the error message "We are unable to send an SMS to your number"
- Why am I being logged out?
- How is Wise regulated in each country and region?
- Who is the FCA?
- What is Confirmation of Payee (UK)?
- What is Confirmation of Payee (Australia)?
- How does tax work with my Wise account?
- How to submit a civil information request to Wise
- Watch out for phishing
- Additional security features if you live in Singapore
- How do invite programs work?
- How does the standard invite program work?
- How does the free transfer invite program work?
- How does the free card invite program work?
- How does a fee-free transfer work?
- How does fee credit work?
- How does the fee credit invite program work?
- Why didn't my invite link work?
- How do I get my reward?
- I didn't get my reward
- What's the Wise Partnership program?
- How does the partnership invite program work?
- How do invite campaigns work?
- Which transactions won't count towards the qualifying spend amount?
- My Wise card was lost or stolen
- How do I freeze or unfreeze my Wise card?
- I didn't get what I paid for with my Wise card
- How do I report a fraudulent Wise card payment?
- I don't recognise a subscription on my Wise card
- How to minimise the risk of fraudulent card payments
- Setting transaction controls for your Wise card
- What happens when you report a Wise card payment
- Someone may have access to my Wise account
- I may be the victim of fraud or a scam