IMPORTANT: this article is about product accessibility such as assistive technology with screen readers and keyboards — not for accessing your Wise account.
Click here if you're having trouble logging into your Wise account
What is accessibility?
We are continuously working on improving the accessibility of Wise and are committed to finding and fixing issues when we’re notified about them.
Our Extra Care Team helps to investigate these reports with our engineers and if needed, interviews our customers to help pinpoint the exact spot of the issue.
Our pages are organised so that you can navigate it with assistive technology, like screen readers and keyboards; but if there’s an instance where you find you’re unable to navigate the product, we want to hear from you!
How can I submit feedback about accessibility?
Note: Emails sent here that aren't related to product accessibility will not be answered. Please only send an email here for accessibility issues regarding difficulties navigating our website/app or other product related pages.
Please email accessibility@wise.com with the following information:
1. Device/platform information
If you're using the Website let us know:
What device you're using – i.e. Windows Laptop, MacBook
Device Version – usually found under “about” in device settings
What browser you're using – i.e. Google Chrome, Safari
If you're using the mobile app let us know:
What device you're using – i.e. iPhone 12, Samsung Galaxy S22 Ultra
Device Version – usually found under “about” in device settings
Wise mobile app version – tap your initials/profile picture and scroll down. E.g. Wise v8.50
2. Info about the issue
Where you're running into issues (the more precise you can be, the easier it is for us to investigate)
If this issue persists when you try a different device (if you’re able to)
We aim to reply to the responses we receive here to this email address within 1-2 working days, and you’ll be contacted by our Extra Care Team directly.
Having trouble logging in or have general questions?
Check our help centre for any non-accessibility related issues or click here if you're having trouble accessing your account.
If you're not finding the answer there you can click I still need help to get in touch with our customer support team.