From 31 March 2025, all customers residing in Israel need to be verified to continue using our services. This change allows us to tailor Wise to local needs in Israel and ensure we stay compliant with local regulations. Whenever you use Wise to send, receive, or hold money, it’ll comply with Israeli law.
We need to verify your identity before you make a transfer in Israeli Shekel (ILS). It’s how we keep your money safe and comply with regulations. It usually takes up to 2-4 working days for us to verify you.
Proof of ID
We only accept a national ID issued in Israel. We’re working to accept non-Israeli IDs in the future. You should send us a high quality photo of one of these documents:
Israeli national ID (Teudat Zehut)
Israeli driving licence
Israeli passport
We might ask for a secondary ID to verify your identity. This should be different from the first ID you submit, and also be issued in Israel — see the list above.
Read how Wise verifies your identity
Video Verification
We require video verification to verify you in compliance with Israeli law. For now, the video verification can only be submitted through the Wise app.
You’ll need to switch to your smartphone if you start the process on our website and you need to have the Wise app installed on a mobile device to submit it.
This is in compliance with Israel’s Anti-money Laundering Act, Article 7.
What happens if I don't get verified?
If you haven’t verified your account by 31 March 2025, your account will be suspended and you won’t be able to use Wise to send, receive, or hold money. You’ll still be able to get verified and regain access to these features after that date.
Proof of address
We’ll ask you to provide a high quality photo, or scan of a document, showing your valid address. Some documents can’t be older than 3 or 12 months.
Documents up to 3 months old
A bank/card statement or a letter from your bank
ID attachment from population registry
A speeding ticket
Landline phone, internet, cable, TV bill or a valid contract
University acceptance letter
Driving licence receipt
Utility bills (gas, electricity or telephone)
Document from a regulated financial services firm
A letter from Israel national insurance
Driving licence — we can only accept it if you didn’t use it for ID verification
Documents up to 12 months old
Property, local or council tax bill
Vehicle tax document
Insurance bill or contract
Documents of longer validity
ID attachment from population registry
A letter from the Israeli Tax Authority (ITA)
Learn how Wise verifies your address
What if I no longer live in Israel?
If we’ve asked you to provide the documents above, and you no longer live in Israel, you’ll need to update your personal address.
Learn how Wise verifies your address
What documents might I need for a large ILS transfer?
We might ask you for a secondary ID when you’re sending over 50,000 ILS in 6 months or 5,000 ILS to certain countries. This is to comply with the regulations.
We'll ask for your transfer purpose and may ask to prove your source of funds. Here are examples of documents you can upload:
Salary
Payslip
Bank statement
The Israeli Tax Authority (Annual Report)
Employment contract
Invoices
Unemployment allocation
Maternity allowance
Investments
Employee stock plan exercise confirmation
Investment/portfolio account statement
Dividend voucher
Crypto wallet statement
Share sale confirmation
Pension
Pension statement
Bank statement — if it shows the income receipt
Inheritance
Grant of Probate
Will
Trust Deed
Death certificate (as a supporting document)
Bank statement — if it shows the income receipt
Loan
Loan Agreement
Bank statement — if it shows the income receipt
Something else
Gift
Sold property
Child support
Divorce
Scholarship
Dividends
Rent agreement