We might ask to verify your address when you use Wise. We’re a financial institution, so we need to know who’s using our service and where they live. It helps us combat money laundering, and keep everyone’s money safe.
When we verify your address, we ask you to share a document that has the same address that you have on your Wise account.
What documents we accept
We’ll ask you to provide a high quality photo or scan of a document showing your valid address.
Proof of address documents we accept
Utility bills: gas, electric, or landline phone (no mobile phone bills)
Tenancy or rental agreement
A bank or credit card statement (photo/scan of a physical letter or PDF of statement)
A council tax bill, or a HMRC notification
Vehicle registration or tax
Photo driving licence showing your address and expiry date
Any other government or financial institution-issued document
The document should show:
| Info | Details |
|---|---|
| Your full name | This must match the name on your Wise account |
| Your full personal address | This must match the address on your Wise account |
| Date of issue | Bank statements, utility/council tax bills can't be older than 3 months |
| A logo, or clear name of the sender | Like your bank, your local authority, your utilities provider, etc |
| The nature of the document | Like the type of bill, subject of the letter, etc |
Proof of address documents we don't accept
Bank statements, utility bills, or council tax bills that are older than 3 months
PO box addresses
Address proofs that have been issued to a business — the address proof must be issued to your personal address
Driving licenses as a proof of address if it was already used as a proof of identity or if you live in China.
Documents issued from Wise, such as Wise statements or transfer receipts
Important to note
If we have requested an ID document and an address document, these must be separate documents
If you live in a country that recognises both registered addresses and residential addresses, please use your residential address on your Wise account.
You can also submit a document from a Local Authority or FCA authorised institution which was issued within the last 12 months. For example, a yearly council tax bill or a letter confirming the opening of a bank account
If you're a tenant, we can accept a rental agreement that displays the address, along with your name and your landlord's name, and includes both signatures, as well as the start and end dates of the tenancy.
My address is in New Zealand
If you live in New Zealand and send from NZD we need to verify your identity and address. We don’t accept Kiwi Access Card as identity documents
My address is in Japan
If you live in Japan, you need to confirm your My Number along with your ID. If you don't live in Japan, you just need your ID and a proof of address.
Learn how to change your address if you live in, are moving to, or moving out of Japan
I want to change my address
You typically can edit your address from your Wise account. But, if the address field is greyed out — you can’t change it yourself. This is usually because of regional regulations. Get in touch and we’ll help change it.
Learn more about changing your address on a business account
Web
Tap on your name on the top right corner
Click on Personal details
Click on Personal information
Enter your new address then click Save
App
Tap on your initials/profile picture on the top left-
Scroll down and tap on Personal details
Click on Personal information
Edit your address and tap Save
Once you’ve done this, we’ll get in touch with you if we need to verify your new address.
What do you do with this information?
Protecting your information is very important to us. All data, financial details, or documents you provide us are stored securely, encrypted, and kept private as per our privacy policy.
You haven't accepted my document
If we didn't accept your document, here's a few things it could be.
It may have some of the information covered. We need to see the full document photo page
It may be expired. Please check that your document is still valid before you upload it
Your details may not match. Please check that you have entered your name and date of birth correctly on the website
We may also need the back of the document. If there is information on both sides, please make sure you upload both for us
It may be a document type that we can not accept
It may be in a format we can not accept, for example ID documents are not accepted in PDF format. However, if this is the case, you can make a screenshot of the document, and upload that screenshot, as this will be in JPG format, which we can accept
I haven’t heard from you within 5 working days
We’ll email you once we’ve verified you. So be sure to check the email you use to log in to Wise first. And if you have a transfer already in progress, we’ll automatically resume it.