I've been charged multiple times for the same transaction

Seeing multiple charges for a Wise card transaction can be worrying — but it doesn’t necessarily mean you’ll be charged multiple times.

Merchants might authorise multiple charges in error, or because of a technical problem.

In most cases, the money for duplicate transactions is sent back to your balance within 7 days, so it may be worth waiting. 

What you can do if you’ve been charged multiple times 

First, check the status of your transaction: 

1. From the Wise app or web, go to Home to see your transaction activity

2. Select the duplicate transactions to check their status

If all the transactions are pending

The money for the other pending transactions usually goes back to your account within 7 working days. There’s nothing you need to do, but if it’s been more than 7 days, please contact the merchant and ask them to cancel the duplicate transactions.

If one of the transactions is completed, and the others are pending 

This means that the money for the completed transaction has reached the merchant. The money for all the pending transactions should be automatically returned to your balance within 7 days.  There’s nothing you need to do, but if it’s been more than 7 days, please contact the merchant and ask them to cancel the duplicate transactions.

Learn more about pending transactions

If there are multiple completed charges for the same transaction 

The money for all these transactions is has been sent to the merchant that you paid so here’s what you can do: 

1. Get in touch with them to ask for a refund. Most of the time, it was an error on their end, so they’ll be able to just send you your money back. 

2. If they’re unwilling or unable to refund you, then you can ask for a refund through our dispute form.

   • If possible, send us screenshots and details of your communications with them. It will help us build a stronger case for you.

Learn more about disputing Wise card transactions