You can edit most of your personal details right in your Wise account.
For your security, some details — like your name or date of birth after a transfer — can only be changed by us. If a field is greyed out, it means you'll need to contact us to update it.
On the app
Tap on your profile picture or initials in the top-left corner
Select Personal details
Choose the detail you want to edit
On the web
Click on your name in the top-right corner
Select Personal details
Click on Edit details
Can't log in? If you've changed your phone number and can't access your account, you'll need to use another way to log in first.
How to change my address?
You can usually change your address yourself in your settings. We may ask you to verify your new address.
If the address fields are greyed out, you can’t change it yourself. This often happens for security reasons, like if you've moved to a different country. Contact us and we’ll help you.
How to change my phone number?
You can update your primary phone number in your account. You won't be able to change or remove a backup phone number yourself — please contact us for help with this.
How to change my name?
For security, you can't change your legal name yourself, but we can do it for you.
Please contact us and send a clear photo or scan of a legal document showing your name change. This could be:
Your marriage certificate
Your new ID showing your updated name
We'll also need a photo of your ID if your name hasn't been verified yet.
What's a preferred name?
Your preferred name is the name recipients see when you send them money. This is different from your legal name, which we use for verification. You can add or change your preferred name by entering it in the Preferred name field in your Personal details.
What if I live in Japan?
Because of local regulations, you first need to update your name on your My Number card. Once that's done, please send us a photo of the front and back of the card, and we'll update your name in Wise.
See Getting verified in Japan.
How to change my email address?
You can change your email address yourself on both the web and app.
How to change my date of birth?
If you haven't completed or have a pending transfer, you can change your date of birth yourself in Personal details.
If you have already completed a transfer with Wise, you'll need to contact us to change it.