Before forwarding your complaint to the dispute body in your region, please check How do I make a complaint? for general guidelines.
Brazil
If you make a transfer to or from BRL, we provide an Ouvidoria service.
If you have an issue that hasn’t been resolved by our Customer Support team, you can send your case to the Ouvidoria. You’ll get a response within 2 business days, and a final response within 10 business days.
Canada
In Canada, no regulatory body is currently available for consumers to submit complaints against payments companies or Payment Service Providers such as Wise. We encourage you to reach out to your local regulator to support the addition of Complaints against Payment Service Providers under the remit of the Canadian government.
If we can't provide you a final response in 15 calendar days, we'll extend the deadline to 56 calendar days from the day you complained.
Mexico
If you've complained about a transfer sent from MXN and have any questions or concerns you feel we haven't covered, then please get in touch.
If your address is in Mexico, but your transfer wasn't sent from MXN, you can escalate to the Financial Ombudsman Service if you're unsatisfied with our response.
Website: www.financial-ombudsman.org.uk
Online complaint form: https://help.financial-ombudsman.org.uk/help
Mail: The Financial Ombudsman Service Exchange Tower, London, E14 9SR
Phone: 0800 023 4 567 (free), 0300 123 9 123, weekdays from 8:00am–5:00pm (GMT)
If you’re not in the UK, call +44 20 7964 0500.
You have 6 months to make a complaint after we send you a final response.
United States
In the US, you can make a complaint online with the Consumer Financial Protection Bureau, or your state regulator.
If we can't provide you a final response in 15 calendar days, we'll extend the deadline to 35 calendar days from the day you complained. If this happens, we'll contact you by email explaining the reason.