Keeping our customers and their money safe is our top priority. So whenever someone opens a new account, we carefully check and verify all the details they’ve provided.
We automate some of these checks with the help of advanced technology and information provided by third-party fraud prevention services. Unfortunately, sometimes we have to deny accounts as a result — it’s part of our legal and regulatory responsibilities.
You can take a look at our agreements with you where we explain how we’re allowed to deny an account. Our privacy policy includes more information about the automated processes we use to assess applications.
If your account was denied for CIFAS-related reasons, you'll need to contact CIFAS directly.
What if I don’t agree with the decision?
If you’re not happy with our decision, you can make an appeal.
When you make an appeal, we'll let you know if we can review your case and what other steps you can take. However, this won’t necessarily mean we'll change our decision.