Before forwarding your complaint to the dispute body in your region, please check How do I make a complaint? for general guidelines.
If you don't agree with our final response, you can make a complaint with the Financial Ombudsman Service (FOS).
Website: www.financial-ombudsman.org.uk
Online complaint form: https://help.financial-ombudsman.org.uk/help
Mail: The Financial Ombudsman Service Exchange Tower, London, E14 9SR
Phone: 0800 023 4 567 (free), 0300 123 9 123, weekdays from 8:00am–5:00pm (GMT)
If you’re not in the UK, call +44 20 7964 0500
You have 6 months to make a complaint after we send you a final response.
If we can't provide you a final response in 15 calendar days, we’ll extend the deadline to 35 calendar days from the day you complained. If you don’t receive any communication from Wise in regards to your complaint within 15 calendar days, or you're still dissatisfied with our final response, then you have the right to escalate your complaint to the Financial Ombudsman Service using the contact details listed above.