We’ll always let you know if and when we change the price of our fees. The way we do it depends on the type of fee and how it changes.
Price decreases
When we decrease our prices, the change is immediately available for all Wise customers. We’ll do this before notifying you, so that you can start benefiting from the savings as soon as possible.
Price increases for sending money
If you’ve funded your transfers from an account outside Wise via a bank transfer or a debit/credit card — we’ll notify you before a price increase if you've sent money using that currency in the past 6 months.
Price increases for using your balances, Wise card or Assets
If you use Assets, fund transfers from your Wise balance, convert currencies between Wise balances, or spend using the Wise card — we’ll notify you before a price increase within 7-62 days, depending on where you live. Check below for your notification period*.
| Your address | Notification period for balances and Wise card | Notification period for Wise Assets |
|---|---|---|
| Australia | 20 days | N/A |
| Canada | 30 days | N/A |
| Japan** | 30 days | N/A |
| Singapore | 7 days | 7 days |
| USA | 21 days | N/A |
| EU / EEA | 62 days | 14 days |
| UK | 62 days | 14 days |
| Any other country not listed above | 62 days | N/A |
*What does the notification period mean?
It’s the minimum number of calendar days, required by our regulators, between the date we sent you the notification, and implementing the change.
** For Japan the notification period shows the maximum days
If you disagree with these changes at any point, you have the right to close your account with us.