When do price changes apply to me?

We’ll always let you know if and when we change the price of our fees. The way we do it depends on the type of fee and how it changes.

Price decreases

When we decrease our prices, the change is immediately available for all Wise customers. We’ll do this before notifying you, so that you can start benefiting from the savings as soon as possible.

Price increases for using your Wise account or Wise card

If you have a Wise account and fund transfers using money in your account, convert between currencies, or spend with your Wise card, we’ll inform you if a price change results in a change to the fee information document that is published on our website here. When that happens, we will let you know of the change with notification periods according to the table below:

Check the Fee Information Document for your country of residence here to know the exact date when it became effective for you. If you signed up for a Wise Account before the Fee Information Document took effect in your country, we will email you about the relevant Fee Information Document’s introduction (unless you reside in Singapore). After you receive that notification, we'll provide a notification period before any price changes within the ranges outlined in the document take effect.

What does the notification period mean? 

It’s the minimum number of calendar days, required by our regulators, between the date we sent you the notification, and implementing the change. 

If you disagree with these changes at any point, you have the right to close your account with us.