This article is about product accessibility, such as assistive technology with screen readers and keyboards — not for accessing your Wise account.
Click here if you're having trouble logging into your Wise account
What is accessibility?
We are continuously working on improving the accessibility of Wise and are committed to finding and fixing issues when we’re notified about them.
Our Extra Care Team helps to investigate these reports with our engineers and if needed, interviews our customers to help pinpoint the exact spot of the issue.
Our pages are organised so that you can navigate it with assistive technology, like screen readers and keyboards; but if there’s an instance where you find you’re unable to navigate the product, we want to hear from you!
Learn more about our accessibility standards with this VPAT report
How can I submit feedback about accessibility?
Emails sent here that aren't related to product accessibility will not be answered. Please only send an email here for accessibility issues regarding difficulties navigating our website/app or other product related pages.
Please email accessibility@wise.com with the following information:
1. Device/platform information
For web, let us know:
What device you're using — like Windows Laptop, MacBook
Device version — usually found under About in your device Settings
What browser you're using — like Google Chrome, Safari, Firefox
For mobile app, let us know:
What device you're using — like iPhone 12, Samsung Galaxy S22 Ultra
Device Version — usually found under About in your device Settings
Wise mobile app version — go on your initials or profile picture, and scroll down. You'll see, for example, Wise v8.50
2. Info about the issue
Where you're running into issues — the more precise you can be, the easier it is for us to investigate
If this issue persists when you try a different device, if you’re able to
We aim to reply to the responses we receive here to this email address within 1-2 working days, and you’ll be contacted by our Extra Care Team directly.
Having trouble logging in, or have other questions?
Check our Help Centre for any non-accessibility related issues, or go here if you're having trouble accessing your account.
If didn't find your answer, go on I still need help to get in touch with our Customer Support team.