At Wise, we’re always working to deliver better, more localised experiences for our customers. As part of this commitment, customers in Thailand will soon be served by Wise’s local Thailand entity which will be fully licensed and regulated by the Bank of Thailand. These changes will come into effect on or after 19 May 2026.
In line with these changes, we'll be introducing some exciting new features for our customers in Thailand. At the same time, certain restrictions and changes will apply to how Wise’s services can be used moving forward.
New features being introduced
| Product | Details |
|---|---|
| Wise Transfers | Send THB overseas: You'll be able to send THB abroad using Wise from your local Thai bank account or from the THB balance in your Wise account. As always, you'll enjoy mid-market exchange rates (the same rates you see on Google) with no hidden fees. |
| Wise Account | Adding money to your Wise account: You'll be able to add money to your Wise Account using a local Thai bank account. Once added, you can convert and hold that amount in over 40 currencies. |
| PromptPay payments | Local payments via PromptPay: You'll be able transfer money from your Wise account to any PromptPay ID (mobile number or Citizen ID). You'll also be able to receive payments via PromptPay, using your e-wallet ID or PromptPay QR . |
| Scan-and-pay using PromptpayQR / ThaiQR | Scan-and-pay using PromptPay QR codes: You'll be able to scan-and-pay both individuals and businesses using PromptPay QR / ThaiQR codes. This will make it easier for you to pay for purchases at smaller stores that don’t accept credit / debit cards. |
| Wise Card | Order digital and physical Wise cards: You'll be able to order a physical Wise card that will be delivered to your doorstep in Thailand, as well as digital cards that can be used for online payments. With a Wise card, you can spend online, in-store and abroad without hidden fees or inflated exchange rates. |
Upcoming changes and restrictions
The following restrictions and changes will come into effect on or after 19 May 2026.
| What's changing | Example of what is no longer supported | Alternative solutions |
|---|---|---|
| Transfers between non-Thai bank accounts: You'll no longer be able to use Wise to transfer money between two overseas bank accounts outside of Thailand. | For example, you won't be able to use Wise to transfer money from a US bank account (USD) to a Singapore bank account (SGD). | You can use Wise to transfer money from your US bank account (USD) to your Wise Account THB balance. You can then transfer money from your Wise Account THB balance to a Singapore bank account (SGD). This will involve two currency conversions: USD to THB, then THB to SGD. Currency conversion fees will apply. |
| Sending money overseas in non-THB currencies: You'll no longer be able to send non-THB currencies from your Wise account (e.g. USD, GBP) to an overseas bank account. | For example, you won’t be able to send USD from your Wise Account to a bank account in the US. Similarly, you won’t be able to send GBP from your Wise Account to a bank account in the UK. | You can convert the USD in your Wise Account to THB first, and then remit that THB amount to an overseas bank account in the US. This will involve two currency conversions: USD to THB, then THB to USD. Currency conversion fees will apply. |
| Receiving payments in non-THB currencies: If you receive payments in currencies other than THB, we'll automatically convert the amount to THB and add it to the THB balance in your Wise Account. Relevant currency conversion fees will apply. This includes non-THB payments received from other Wise users or using account details (e.g. USD account details). | For example, if you receive a 1000 USD payment from a Wise user based in the US, we'll automatically convert the 1000 USD to THB at prevailing mid-market exchange rates, and deduct any relevant currency conversion fees. The remaining THB will then be deposited into your Wise Account THB balance. Similarly, if you receive a 500 EUR payment using your EUR account details, we'll automatically convert the 500 EUR to THB at prevailing mid-market exchange rates, and deduct any relevant currency conversion fees. The remaining THB will then be deposited into your Wise Account THB balance. | You can still receive payments from overseas Wise users, or using foreign currency account details. The only difference is you'll no longer be able to hold that payment as foreign currency in your Wise account. The payment will be automatically converted to THB. Currency conversion fees will apply. |
| Cash withdrawals at ATMs in Thailand: You won’t be able to use your Wise card to withdraw cash from ATMs in Thailand. However, you can still use your Wise card to withdraw cash from ATMs abroad. | For example, if you order a Wise card in Thailand, you won't be able to use it to withdraw cash from ATMs located in Thailand. | Instead of withdrawing cash locally, you can use the scan-and-pay feature in your Wise app to pay individuals and businesses via PromptPay QR. |
From now until May 2026, there will be no changes to your Wise account, and you can continue using it as usual.
In April, we’ll email you to request some additional verification documents, in line with the Bank of Thailand’s regulatory requirements. We’ll share clear instructions and more details regarding this at a later date.
If you're no longer residing in Thailand, please ensure that your address in Wise is updated to reflect your current country of residence. Find out more on how to update your address here.
We’re excited about what’s coming and are committed to making this transition as smooth as possible for our customers in Thailand. We’ll continue to keep you updated every step of the way.