When you send money to an Alipay recipient with Wise, Alipay sometimes needs a bit more information from your recipient to clear your transfer. Here you’ll find the answers about what documents your recipient might need to submit, depending on the transfer purpose you choose.
Information for your recipient when submitting documents
Submission tries: Your recipient will have up to 2 chances to submit their documents.
Document upload window: Your recipient will have 24 hours to upload their documents once prompted by Alipay. It's crucial they meet this deadline, as the order will automatically close and your Wise transfer will be canceled if the window is missed. (A countdown on their Alipay order page will help your recipient track this.)
Document review: Once your recipient has successfully submitted their documents, Alipay will start reviewing them. This typically takes no more than 24 working hours. Your recipient will see the review outcome on their Alipay order details page.
Sending money home to family
If you live abroad, you can send money to your direct relatives or family members in China to help with their daily living costs. You and your recipient must have one of these relationships:
Direct relatives: Parents, children, or your current spouse.
Family members with legal support obligations: Someone legally required to support the recipient.
What your recipient will need to provide to Alipay:
Proof of direct relationship or legal support obligation with the sender (you): This could be your household registration book (户口本), marriage certificate, birth certificate, sole child certificate, or a legal support relationship certificate issued by a notary office. Alipay can accept both Chinese and overseas versions of these documents.
Proof of the sender's legal income from overseas: For high value transfers, Alipay may need to verify the source of funds. In such cases, the recipient will be asked to have you, the sender, provide proof of income documents such as your employment contract (劳动合同), pay slips, tax receipts, or bank statements.
You can't send money to yourself using the transfer purpose Sending money home to family (Living Expenses). This is because the transfer purpose Living Expenses is only for sending money to your direct relatives or family members with legal support obligations. If you're using Wise to send your own overseas salary back to your personal account, please select Salary as the transfer purpose instead.
Paying for goods: Online Shopping Income
This transfer purpose is for money your recipient receives from selling goods online. It's for payments where you (the buyer) and the recipient (the seller) agree on a sale through a cross-border e-commerce platform, and the seller receives the payment for the sale of goods.
Currently, Online Shopping Income can only be received into bank accounts linked to your recipient's Alipay account, not directly into their Alipay balance.
What your recipient will need to provide:
Their sales records from the platform: This could be screenshots of transaction records from e-commerce platforms, or related cross-border trade contracts/agreements, invoices, payment notices, import/export declarations, or tax certificates. Make sure these documents include:
Names of both buyer and seller
Type of goods
Transaction amount
Transaction time
Cross-border logistics contract or logistics waybill: The logistics waybill must match the cross-border goods trade. It needs to show:
Logistics company name
Logistics waybill number
Information for both the buyer and seller
Item details
Transaction amount
Your recipient can’t use chat records to prove the transaction is real because they aren't formal documents and can't be used as proof for platform sales. They'll need to provide a logistics waybill to confirm the transaction's authenticity. The logistics proof must clearly show the logistics company, waybill number, details of both parties, item information, and the transaction amount.
Salary Income
If you've chosen Salary as your transfer purpose, you'll need to complete the following declaration. This transfer purpose is specifically for money you're remitting back to mainland China, received as wages or salary while working overseas as a Chinese resident due to an employment relationship.
This includes:
Social security, private insurance, annuities, and retirement pensions paid by your employer.
This doesn’t include:
Contractual income where there isn't an employer-employee relationship.
Dividends, interest, or other income you get from financial investments made in East Asia (even if you're a resident or non-resident working there).
What you'll need to provide to Alipay:
You can choose one of the options below.
Your Employment Contract:
If you're currently working for the company, provide your valid employment contract.
If you've left the company and are remitting accumulated legal overseas salary, we can only support the salary accumulated within 3 years of your departure.
Proof of Employment/Salary Income Certificate:
A certificate issued by your company within the last year, confirming your employment or salary income.
It needs to include:
Your employment details
Your salary income details
Bank Salary Statement:
If your company pays your salary directly into your overseas bank account, you can provide a bank statement from the last 3 months that shows your salary information. (Please confirm this bank account belongs to you).
Other Salary Income Proof:
For example: your individual tax receipts, or official proofs for social security, pension insurance, or retirement benefits paid by your employer.
Sending multiple months' salary in a single transfer
If you wish to send multiple months' salary (e.g. three months' salary) in a single Wise transfer, you'll need to provide documents to declare the full amount you're sending. To support your transfer, Alipay may ask for:
Proof of your employment: This could be your labour contract, employment certificate, or a salary income certificate that clearly shows your fixed monthly salary and employment period.
Bank statements: You'll also need to provide a bank statement showing the salary earned over those multiple months.
Service income
If you've chosen Pay for Services as your transfer purpose, your recipient will need to complete the following declaration. Service Income refers to funds received by a recipient from service contracts signed with an overseas company or individual.
What your recipient will need to provide to Alipay:
Trade Contract/Agreement Document: The service trade contract or agreement you signed with the overseas company or individual, or relevant invoices, payment notices, or tax certificates. It needs to include:
Names of both parties
Service content
Service time
Remuneration amount
If the service trade contract or agreement only specifies the pricing method for the service (e.g., "XX yuan per draft" or "XX yuan per legal document"), remind your recipient to provide other relevant information for this specific remittance to confirm the service provided.