How to open the console

If you’re having technical issues with Wise, our support team might need to investigate. Opening your console helps us look under the hood and get it sorted.

We need to see the whole screen, including the URL, to help you better. So make sure you include everything when you take a console screenshot, and always take it while performing the action so we can see where the issue is.

Here’s how to open your console on different web browsers.

Google Chrome

Keyboard shortcut

• Microsoft: Press Ctrl, Shift, and J at the same time 

• MacOS: Press Command, Option, and J

Menu method

1. Click on the three dots in the upper-right corner

2. Choose "More tools", then "Developer tools"

3. A new screen will open up, select the "Console" tab on top of it

Internet Explorer

Keyboard shortcut

• Press F12 (and then select the ’Console’ tab)

Menu method

1. From the button in the top right-hand corner of your browser (’Tools’, the 8 pronged cog symbol), select ’F12 Developer Tools’ 2. Select the ’Console’ tab

Mozilla Firefox

Keyboard shortcut

• Microsoft: Press Control, Shift, and K at the same time

• MacOS: Press Command, Option, and K at the same time

Menu method

1. From the button in the top right-hand corner of your browser (3 horizontal lines), select ’Developer’ 

2. In the pop-up menu, select ’Web Console’

Safari

Keyboard shortcut

• Command, Option, and C

Menu method

1. From the top left hand corner of your screen, select ’Safari’ (next to the Apple logo)

2. In the drop down menu, select ’Preferences...’

3. In the pop-up window, select the furthest right tab ’Advanced’

4. At the bottom of the ’Advanced’ window, you should see the option ’Show Develop menu in menu bar’. Tick this.

5. Close the pop-up window.

6. Now, along the menu bar at the top of the screen, you should see the word ’Develop’ between ’Bookmarks’ and ’Window’. Click this.

7. In the drop-down menu, you’ll see the option ’Show JavaScript Console’. Click this to open the console.